Refund & Cancellation Policy

• Cancellation Any Time: Parish administrators may cancel their Ecclesia software subscription plan at any time through the billing dashboard or by emailing support@ecclesialight.com.
• Effective Date: Upon cancellation, your subscription will remain active until the end of the current paid billing cycle (monthly or annual). No further automatic charges will be processed.
• 7-Day Money-Back Guarantee: New parish subscribers on paid tiers (e.g. Advanced Tier) are eligible for a full 100% refund of their initial subscription fee if requested within seven (7) calendar days of the initial subscription purchase.
• Prorated Refunds: Mid-cycle cancellations after the 7-day initial window are non-refundable for the remaining days of that billing period, but service remains active until period expiry.

Stipends associated with Mass Intention bookings are handled under liturgical guidelines:

• Mass intention requests can be modified or rescheduled up to 48 hours prior to the scheduled Mass date by contacting the parish office.
• Stipends are non-refundable once the Mass has been celebrated or scheduled within 24 hours of celebration.
• If a Mass is cancelled by the parish due to emergency priest unavailability, the stipend will be rescheduled to another date or refunded upon request.

Voluntary gifts, tithes, campaign contributions, and church society dues paid through Ecclesia are processed directly for parish ministry work:

• General Policy: Voluntary donations and tithes are generally non-refundable.
• Erroneous or Duplicate Transactions: If a donation or payment was processed in error due to a technical glitch, double charge, or wrong amount typed, please notify us within five (5) business days. Full refunds for duplicate charges will be issued back to the originating bank account or card.